About Us
Kiana Cooper
Team Lead, Client Success
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Meet Kiana
In the Office
Kiana is a process-driven marketer who thrives on making things run smoother, faster, and more effectively. She joined Coalmarch in early 2021 as an Account Strategist, quickly growing into a Senior Account Strategist before stepping into her current role as Team Lead. Now, she balances operations with client strategy, ensuring lawn care and pest control businesses see real results from their marketing efforts. Whether it's optimizing workflows, collaborating on budgets and business goals, or untangling complex challenges, Kiana is all about creating solutions that work.
Before Coalmarch, she worked as a Project Manager for a Fortune 500 company, overseeing the U.S. website for FedEx and ensuring the seamless execution of web development projects. With four years of experience in client success, project management, and digital marketing strategy, she knows how to keep things moving forward—both for her team and her clients.
Skills:
Client Service,
Drupal,
Project Management
Out of the Office
When she’s not fine-tuning marketing strategies, you can find Kiana at the beach, working out, or getting her hands dirty with pottery. She’s always on the lookout for the best local coffee shop, planning her next travel adventure, or adding yet another plant to her collection. A firm believer in work-life balance, she makes time for creativity, movement, and a little bit of ocean therapy whenever possible.